03 · SHIPPING

سياسة الشحن

SHIPPING POLICY

الشحن من داخل المملكة. 2-5 أيام عمل لمدن الرياض وجدة والدمام. التتبع عبر واتساب والبريد الإلكتروني.

Shipped from inside the Kingdom. 2–5 business days to Riyadh, Jeddah, and Dammam metros. Tracking via WhatsApp and email.

01 · ZONES

مناطق التغطية.

Where we ship.

PRIMARY METROS — Riyadh · Jeddah · Dammam · Khobar · Dhahran. Same-day or next-day handling, 2–3 business days transit.

OTHER KSA CITIES — Madinah · Makkah · Tabuk · Abha · Hail · Buraidah · Najran · Yanbu · Jubail and others. 3–5 business days transit.

REMOTE GOVERNORATES — Smaller villages and remote areas may add 1–2 days. Tracking is provided regardless.

INTERNATIONAL — Not currently offered.

02 · TIMELINES

متى يُشحن.

When it ships.

Orders placed before 14:00 KSA time on a business day are typically dispatched the same day. Orders placed later, or on weekends/holidays, are dispatched the next business day.

Backorders are flagged at checkout and on the product page (LOW STOCK / OUT badges). For backorders, we contact you with the expected restock date before processing payment.

03 · PAYMENT & ON-DELIVERY

وسائل الدفع المقبولة.

Payment methods accepted.

Mada · Apple Pay · STC Pay · Tabby (split into 4) · all major credit cards via the secure payment gateway.

الدفع عند الاستلام: غير متوفر حالياً.

04 · TRACKING & ISSUES

بعد الشحن.

After it ships.

You receive a tracking number by email and on your order page. For shipping issues, contact us via the channels listed below — we respond within one business day.

Mobile: +966 57 013 1122 · Email: support@neogen.store