Under the Saudi Consumer Protection regime, the seller is responsible for hidden defects (عيب خفي) that materially affect the product’s value or fitness for purpose, regardless of any manufacturer warranty.

This statutory protection runs in parallel with — not instead of — the manufacturer’s commercial warranty.

Each product page lists the manufacturer warranty period the unit ships with (e.g., 12 months on most networking equipment). Claims under manufacturer warranty are processed through our service desk and routed to the relevant brand.

مسودة — بانتظار المراجعة القانونية

Detailed claim procedures, RMA timelines, and replacement-vs-refund rules are being finalized.

In the meantime, contact: +966 57 013 1122 · support@neogen.store.