08 · CONTACT
تواصل معنا
CONTACT
قنوات تواصل مباشرة مع المسؤول. نرد خلال يوم عمل واحد.
Direct lines to the operator behind the desk. We respond within one business day.
01 · CHANNELS
وسائل التواصل.
How to reach us.
Mobile · +966 57 013 1122
Landline · +966 11 421 3842
Email · support@neogen.store
Website · https://neogen.store/
02 · HOURS
ساعات الرد.
When we answer.
Saturday – Thursday · 09:00 – 22:00 KSA time. Friday: limited support, expect next-business-day response.
03 · SUPPORT POSTURE
ما نعالجه مباشرة.
What we handle directly.
Pre-sales spec questions, order status, shipping issues, returns, warranty intake, build briefs.
For technical product support beyond setup, manufacturer warranty channels are usually faster — we route those for you.